Monument Executive Terms & Conditions

Effective Date: 6.3.2026

1. Introduction

These Terms & Conditions (“Terms”) govern all transportation services provided by Monument Executive (“we,” “our,” “us”). By booking a reservation, using our website, or riding in our vehicles, you (“client,” “passenger,” “you”) agree to these Terms.

If you do not agree, please do not use our services.

2. Reservations & Booking Policy A. Booking Requirements

● All reservations must be made through our website, email, or phone.

● A valid credit card is required to secure all bookings.

● Corporate accounts may be billed according to their contract terms.

B. Minimum Service Time

● Monument Executive requires a 3‐hour minimum for hourly bookings unless otherwise

stated.

C. Confirmation

● A reservation is considered confirmed once you receive a written or electronic confirmation from us.

3. Rates, Fees & Payment A. Base Rates

● Rates are based on vehicle type, service duration, and travel distance.

● Hourly services are billed from the time the vehicle leaves our garage until it returns.

B. Additional Charges

The following may apply:

● Tolls

● Parking fees

● Airport fees

● Fuel surcharge (if applicable)

● Cleaning fees for spills, stains, or excessive mess

● Damage fees for any harm caused to the vehicle

● Wait time charges beyond the included grace period

C. Payment Terms

● All charges will be billed to the credit card on file unless a corporate billing agreement exists.

● We accept major credit cards and approved corporate accounts.

4. Cancellation & No‐Show Policy

A. Standard Cancellations

● Cancellations must be made at least 24-48 hours before the scheduled pickup time in order to receive a refund of the security deposit.

● Cancellations made within 24 hours will incur a 100% charge of the estimated fare.

● Additional fees may apply for smoking, excessive cleaning, or vehicle damage as

outlined in Sections 4F and 4G.

B. No‐Shows

● A no‐show occurs when the passenger fails to appear at the designated pickup location without notifying us.

● No‐shows are billed at 100% of the trip cost.

C. Airport Cancellations

● Airport pickups require timely communication regarding delays or changes.

● Failure to notify us may result in full charges.

D. Security Deposits

● Monument Executive requires a security deposit equal to 50% of the total quoted price of the reservation. The deposit is charged at the time of booking and applied toward the final balance. Deposits may be non‐refundable if the reservation is canceled within the cancellation window or if additional cleaning, damage, or no‐show fees apply. By booking with Monument Executive, you authorize us to charge the security deposit to the card on file.

E. Payment Timing & Card Authorization

● A valid credit or debit card is required to secure all reservations. Monument Executive does not accept cash payments. Full payment for standard and hourly services is charged 24 hours prior to the scheduled pickup time. Long‐distance, multi‐hour, or special‐event services may require full payment 48 hours prior to service. Weddings, proms, and high‐demand events may require full payment 7–14 days prior to the event date.

● By booking with Monument Executive, you authorize us to charge the card on file for deposits, final payments, tolls, parking fees, wait time, cleaning fees, or damages incurred during service.

F. Payment Timing & Card Authorization

● Smoking, vaping, or the use of any tobacco or marijuana products is strictly prohibited in all Monument Executive vehicles. A $200 clean‐up fee will be charged to the card on file if smoking occurs or if excessive cleaning is required due to spills, stains, odors, or other conditions beyond normal use. Monument Executive reserves the right to charge additional fees if the condition of the vehicle requires professional detailing or results in service downtime.

G. Vehicle Damage Policy

● Clients are responsible for any damage caused to a Monument Executive vehicle by the client or any member of their party. Damage fees will be assessed based on the nature and extent of the damage and will be charged to the card on file. The cost of repairs, cleaning, or vehicle downtime will be determined at the sole discretion of Monument Executive.

5. Service Rules & Passenger Conduct

A. Safety Requirements

● Seat belts must be worn at all times.

B. Behavior

We reserve the right to refuse service to any passenger who:

● Acts in a threatening or unsafe manner

● Damages property

● Violates safety rules

● Is excessively intoxicated

No refunds will be issued in these cases.

6. Vehicle Availability & Substitutions

We strive to provide the exact vehicle requested. However, we may substitute a comparable or upgraded vehicle if:

● The reserved vehicle becomes unavailable

● Maintenance or safety issues arise

● Operational needs require adjustments

No additional charges will apply for substitutions.

7. Delays & Liability

A. Traffic & Weather

Monument Executive is not responsible for delays caused by:

● Traffic congestion

● Road closures

● Weather conditions

● Accidents

● Events beyond our control

B. Lost Items

We are not liable for personal items left in vehicles.
We will make reasonable efforts to return lost items when found.

C. Maximum Liability

Our liability is limited to the cost of the service provided.
We are not responsible for indirect, incidental, or consequential damages.

8. Privacy & Data Use

Your personal information is handled according to our Privacy Policy.
By using our services, you consent to the collection and use of your information as described.

9. Corporate & Event Contracts

Corporate accounts, weddings, and large events may require:

● Signed agreements
● Deposits
● Special cancellation terms

These will be provided separately when applicable.

10. Modifications to Terms

Monument Executive may update these Terms at any time.
The “Effective Date” will reflect the latest version.
Continued use of our services constitutes acceptance of updated Terms.

11. Contact Information

For questions regarding these Terms, contact:

Monument Executive
Email: info@monumentexecutives.com
Phone: 240-439-272
Website: www.monumentexecutives.com